Manufacturing Support Specialist

Epicor Software Corporation

Hybrid
Technical troubleshooting and problem-solving
Customer communication via phone, email, chat
Knowledge of microsoft sql and web servers
Epicor Software Corporation is seeking a Manufacturing Support Specialist to diagnose and resolve software and system issues while ensuring exceptional customer service. The role requires strong technical skills, effective communication, and the ability to work in a fast-paced environment

Job Summary

  • The Manufacturing Support Specialist role focuses on diagnosing and resolving software and system issues while providing an exceptional customer experience.
  • Epicor offers comprehensive health and wellness benefits, internal mobility opportunities, career development programs, and an inclusive workplace culture.
  • Epicor is committed to creating a diverse and inclusive workplace where employees are supported through mentorship, training, and continuous development.

Matching Summary

Match Score: 85

Epicor Software Corporation is seeking a Manufacturing Support Specialist to diagnose and resolve software and system issues while ensuring exceptional customer service. The role requires strong technical skills, effective communication, and the ability to work in a fast-paced environment.

Skills & Requirements

Must-have

  • Technical troubleshooting and problem-solving
  • Customer communication via phone, email, chat
  • Knowledge of Microsoft SQL and web servers
  • Experience with client-server software applications
  • Ability to work in fast-paced environment

Nice-to-have

  • Mentoring and knowledge sharing
  • Adaptability to new technologies
  • Customer service orientation
  • Collaborative teamwork
  • Experience with SaaS or e-Commerce

Key Requirements

  • 3+ years technical support experience
  • Experience troubleshooting SQL or ERP systems
  • Ability to manage multiple priorities
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter