Benefits Administration Services Associate Iii

Conduent Business Services

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Advising participants on plan provisions
Completing customer transactions with limited supervision
Documenting calls in case management system
** Conduent Business Services is seeking a Benefits Administration Services Associate III to assist clients with inquiries regarding their benefits plans. The role involves advising participants, documenting calls, and ensuring compliance with call center metrics, all while fostering a culture that values individuality. **

Job Summary

  • The role involves improving participant decision-making by advising them on specific plan provisions and benefits.
  • Associates are responsible for responding to client inquiries via telephone and web while completing related transactions accurately.
  • The position requires adhering to call center metrics and assisting junior employees by answering escalated questions.

Matching Summary

Match Score: 75

** Conduent Business Services is seeking a Benefits Administration Services Associate III to assist clients with inquiries regarding their benefits plans. The role involves advising participants, documenting calls, and ensuring compliance with call center metrics, all while fostering a culture that values individuality. **

Skills & Requirements

Must-have

  • Advising participants on plan provisions
  • Completing customer transactions with limited supervision
  • Documenting calls in case management system
  • Meeting timeliness and accuracy standards
  • Escalating issues as appropriate

Nice-to-have

  • Assisting junior employees with guidance
  • Advocating for participants with outside providers
  • Strong communication skills for telephone correspondence
  • Ability to explain complex forms clearly

Key Requirements

  • Limited supervision capability
  • Knowledge of benefits plan provisions
  • Experience with case management systems

Work Rights

Not specified

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