Base: $18-$22ph depending on experience; bonus/equ...
Not specified; likely in-person due to client-facing responsibilities.
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative who will serve as a key point of contact for clients, ensuring exceptional service and communication. The ideal candidate will possess strong communication skills, prior customer service experience, and a passion for providing compassionate support in a veterinary or healthcare environment
Job Summary
The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
Employees receive tailored development programs, mentorship, and competitive pay including performance bonuses and 401(k) matching.
The role requires managing appointments, triaging inquiries, and maintaining organized records to support the medical team and pet owners.
Matching Summary
Match Score: 75
AmeriVet is seeking a Customer Service Representative who will serve as a key point of contact for clients, ensuring exceptional service and communication. The ideal candidate will possess strong communication skills, prior customer service experience, and a passion for providing compassionate support in a veterinary or healthcare environment.
Salary
Base: $18-$22/hr depending on experience; Bonus/Equity: Performance bonuses available; Benefits: Health, dental, vision, life insurance, 401(k) matching, student loan assistance
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Process billing transactions and payments
Demonstrate empathy with emotional clients
Nice-to-have
Prior customer service experience preferred
Experience in veterinary or healthcare setting
Strong organizational skills for busy periods
Ability to promote current campaigns
Comfortable with practice management technology
Key Requirements
High school diploma or equivalent work experience required
Basic proficiency with scheduling software and online platforms
Must be able to lift up to 40 pounds independently