Senior Associate Customer Success Manager - Paradox

rafftech.army

Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • Workday’s culture is rooted in integrity, empathy, and shared enthusiasm, offering trust, tools to grow, and long-term support to employees.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience in B2B settings
  • technical support for software solutions
  • customer satisfaction management
  • product training and troubleshooting
  • solution configuration expertise

Nice-to-have

  • strong written and verbal communication
  • critical thinking and problem solving
  • ability to manage multiple priorities
  • collaborative team partnership
  • flexible work schedule adaptability

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organizations
  • customer satisfaction management skills

Work Rights

Not specified

Tailored Resume

Cover Letter