Guest Services Representative

BMW of South Austin

Charlotte, North Carolina, US
Customer interaction and support
Phone call management
Data entry and reporting
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs customers, and manages various logs.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Customer interaction and support
  • Phone call management
  • Data entry and reporting
  • Maintain clean work area
  • Provide refreshments to guests

Nice-to-have

  • Positive and happy environment
  • Servant leadership
  • Teamwork through trust
  • Commitment to customer enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of work experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn dealership software

Work Rights

Not specified

Tailored Resume

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