Rotating after hours (7pm-7am, including weekends)
After hours coordination
Real-time jeopardy management
Technician query response
The After Hours Optimiser role at nbn involves overseeing field operations during non-standard business hours, ensuring smooth service delivery while prioritizing technician safety and customer needs. Candidates should have experience in planning or scheduling within a large operational environment, ideally in telecommunications
Job Summary
You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
Matching Summary
Match Score: 85
The After Hours Optimiser role at nbn involves overseeing field operations during non-standard business hours, ensuring smooth service delivery while prioritizing technician safety and customer needs. Candidates should have experience in planning or scheduling within a large operational environment, ideally in telecommunications.