Desktop Support Analyst Ii (global Technical Operations)

001

Hybrid
Bachelor's degree or equivalent experience
2-4 years of professional it experience
Working knowledge of mac computer support
The Desktop Support Analyst II position at Company 001 involves providing technical support to users, managing support tickets, and collaborating with other teams to resolve issues. The ideal candidate should have a bachelor's degree, 2-4 years of experience, and knowledge of ITIL and MAC systems. The role offers a hybrid work environment and opportunities for professional growth

Job Summary

  • The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.
  • Responsibilities include handling incoming calls, tracking tickets via service desk software, performing escalation, and providing direct assistance with problem determination and solution implementation.
  • The role requires a working knowledge of the ITIL framework, familiarity with Distribution Center processes, and the ability to manage production jobs within defined parameters.

Matching Summary

Match Score: 85

The Desktop Support Analyst II position at Company 001 involves providing technical support to users, managing support tickets, and collaborating with other teams to resolve issues. The ideal candidate should have a bachelor's degree, 2-4 years of experience, and knowledge of ITIL and MAC systems. The role offers a hybrid work environment and opportunities for professional growth.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 2-4 years of professional IT experience
  • Working knowledge of MAC computer support
  • Experience with ITIL framework
  • Familiarity with Distribution Center systems

Nice-to-have

  • Relevant professional certification in IT field
  • Knowledge of SAP, TMS, and WM systems
  • Understanding of regulatory controls
  • Strong problem-solving skills
  • Ability to explain complex information simply

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-4 years of professional experience
  • Working knowledge of MAC computer support
  • ITIL framework proficiency
  • Distribution Center system familiarity

Work Rights

Not specified

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