My W&l Advisor Na

Mondelēz International

Front-line support
Timely customer service
Case management systems
You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries

Job Summary

  • You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.
  • In this role, you will work within service level agreements, communicating when cases are escalated.
  • This role requires you to comply with quality assurance and data protection activities.

Matching Summary

You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.

Skills & Requirements

Must-have

  • front-line support
  • timely customer service
  • case management systems
  • active listening skills
  • multi-tasking
  • operational excellence

Nice-to-have

  • drive your future
  • accelerate your career
  • propose improvements

Key Requirements

  • Customer service experience
  • Shared service organization experience
  • Process specialism knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter