Product Support Manager, Warehouse Trucks

KION North America Corporation

Summerville, SC, United States
Technical assistance to dealers
Resolve product issues rapidly
Respond to inquiries promptly
The Warehouse Product Support Manager is responsible for all warehouse truck series in the entire North America

Job Summary

  • The Warehouse Product Support Manager is responsible for all warehouse truck series in the entire North America.
  • Resolve product issues rapidly and accurately to improve product quality as delivered to our customer and dealer network.
  • Position requires extensive overnight travel throughout North America.

Matching Summary

The Warehouse Product Support Manager is responsible for all warehouse truck series in the entire North America.

Skills & Requirements

Must-have

  • Technical assistance to dealers
  • Resolve product issues rapidly
  • Respond to inquiries promptly
  • Train dealer technicians
  • On-site support for product demonstrations
  • Communicate technical information effectively

Nice-to-have

  • Develop training materials
  • Support product marketing campaigns
  • Improve dealer communication

Key Requirements

  • 5+ years of dealer/customer contact experience
  • Automotive or industrial equipment background preferred
  • AC-DC electrical diagnosis experience preferred
  • Hydraulics diagnosis experience preferred
  • Bachelors Degree preferred
  • Travel up to 75%
  • Excellent technical and mechanical skills
  • Ability to read technical drawings and manuals
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

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