Service Advisor

Rockwall Kia

Rockwall, TX, United States
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Customer communication
Service estimates
Repair order writing
** Rockwall Kia is seeking a Service Advisor to facilitate automotive services and repairs, ensuring customer satisfaction and effective communication between customers and technicians. The ideal candidate should have previous experience in a similar role, a basic understanding of automotive mechanics, and a commitment to exceptional customer service. **

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Rockwall Kia is seeking a Service Advisor to facilitate automotive services and repairs, ensuring customer satisfaction and effective communication between customers and technicians. The ideal candidate should have previous experience in a similar role, a basic understanding of automotive mechanics, and a commitment to exceptional customer service. **

Skills & Requirements

Must-have

  • customer communication
  • service estimates
  • repair order writing
  • warranty administration

Nice-to-have

  • exemplary customer service
  • team player focus

Key Requirements

  • Previous Service Advisor experience
  • Prior automotive technician experience
  • Basic mechanical understanding
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

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