Senior Customer Service Representative With French

Solenis

Bucharest, Romania
On-site
Fluent in french and english
Advanced issue resolution
Customer service management
Solenis is seeking a Senior Customer Service Representative fluent in French and English to join their Bucharest team. The role focuses on advanced issue resolution, customer relationship management, and supporting junior representatives while contributing to process improvements

Job Summary

  • The purpose of Senior CSRs is to provide exemplary service, support their team members, contribute to continuous improvement efforts, and cultivate strong relationship with Customers to drive satisfaction and loyalty.
  • Support sales team by answering inquiries, providing information, and assisting with order processing.
  • Handle escalated issues and resolve complex problems effectively.

Matching Summary

Match Score: 85

Solenis is seeking a Senior Customer Service Representative fluent in French and English to join their Bucharest team. The role focuses on advanced issue resolution, customer relationship management, and supporting junior representatives while contributing to process improvements.

Skills & Requirements

Must-have

  • Fluent in French and English
  • Advanced Issue Resolution
  • Customer Service Management
  • MS Word, Excel, Internet applications
  • ERP systems (SAP/JDE/AS400)

Nice-to-have

  • Continuous improvement efforts
  • Proactively offering solutions
  • Cultivate strong relationships

Key Requirements

  • Minimum 1 year experience in Customer Service
  • Experienced at handling conflict situations
  • Intermediate computer skills

Work Rights

Not specified

Tailored Resume

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