The Workplace Manager – Soft Services is responsible for overseeing and managing all soft services within the facility, including housekeeping, pantry, waste management, pest control, landscaping, front office, mailroom, and other support services
Job Summary
The Workplace Manager – Soft Services is responsible for overseeing and managing all soft services within the facility, including housekeeping, pantry, waste management, pest control, landscaping, front office, mailroom, and other support services.
The role ensures that service providers and in-house teams deliver high standards of cleanliness, hygiene, safety, and customer experience in line with contractual obligations and organizational policies.
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Matching Summary
The Workplace Manager – Soft Services is responsible for overseeing and managing all soft services within the facility, including housekeeping, pantry, waste management, pest control, landscaping, front office, mailroom, and other support services.
Skills & Requirements
Must-have
soft services management
vendor management
SLA/KPI monitoring
client stakeholder engagement
workplace health and hygiene
Nice-to-have
sustainability practices
continuous improvement initiatives
people management skills
proactive service delivery
Key Requirements
3 - 5 years of experience
Bachelor's degree in Hotel Management, Hospitality, Facilities Management, Business Administration, or a related field
Proven experience in managing housekeeping, pantry, landscaping, pest control and Waste management services
Experience in vendor management, client engagement, and SLA/KPI monitoring