Miss: It Customer Support Analyst (contingency Hire)

KBR

Baghdad, Iraq
Support and maintain the embassy network
Provide help desk support to staff
Troubleshoot and maintain network infrastructure
As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq

Job Summary

  • As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq.
  • You will contribute to the daily operation of the site and support the work of all staff by setting up, maintaining, and assisting personal use of computers, printers, and computer networks.
  • KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&D, R&R, an Employee Support Program and more.

Matching Summary

As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq.

Skills & Requirements

Must-have

  • Support and maintain the Embassy network
  • Provide help desk support to staff
  • Troubleshoot and maintain network infrastructure
  • Perform computer imaging and deployment
  • Assist users with hardware and software configuration
  • Diagnose and repair hardware components and software applications
  • Build office networks
  • Troubleshoot and maintain copper and fiber optic network equipment
  • Collect, analyze, and summarize data
  • Work in a fast-paced environment
  • English fluency and expert communication skills

Nice-to-have

  • Cross-cultural sensitivity
  • International perspective
  • Experience in an austere OCONUS environment

Key Requirements

  • 2-year Technical School program in IT, Computer Science, or related field
  • 2 years of experience as a LAN Systems administrator
  • 2 years of experience debugging software and hardware
  • Advanced training in Microsoft Office Professional software
  • Must be able to pass a U.S. Government background investigation
  • Obtain a Secret Security clearance and maintain it
  • Valid Driver’s License
  • Valid passport with at least 12 months of validity

Work Rights

Must be a U.S. Citizen

Tailored Resume

Cover Letter