Senior Manager, Service Delivery & Compliance

JLL

New York, NY, US
Base: $150,000.00 – $180,000.00 usd py; bonus/equi...
5-7 years facilities management experience
Direct janitorial operations responsibility
Vendor relationship management and enforcement
This hands-on leadership role is responsible for executing janitorial service standards across the portfolio by bridging enterprise strategy and site-level execution

Job Summary

  • This hands-on leadership role is responsible for executing janitorial service standards across the portfolio by bridging enterprise strategy and site-level execution.
  • The position requires a detail-oriented leader who drives operational excellence through direct engagement with site teams, vendors, and stakeholders while maintaining rigorous standards for quality and compliance.
  • Candidates will benefit from deep expertise development in vendor management, exposure to cutting-edge janitorial technologies, and a clear pathway to senior operational or strategic leadership roles.

Matching Summary

This hands-on leadership role is responsible for executing janitorial service standards across the portfolio by bridging enterprise strategy and site-level execution.

Salary

Base: $150,000.00 – $180,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, 401(k) plan with matching contributions

Skills & Requirements

Must-have

  • 5-7 years facilities management experience
  • Direct janitorial operations responsibility
  • Vendor relationship management and enforcement
  • Quality audit program execution
  • Contract compliance verification
  • Training program design and delivery

Nice-to-have

  • Hands-on experience with janitorial technologies
  • Digital inspection tools proficiency
  • Data analysis for spend optimization
  • Cross-functional stakeholder collaboration
  • Root cause analysis capabilities

Key Requirements

  • Bachelor's degree in Facilities Management or related field
  • ISSA CIMS, CIMS-GB, CMI, or LEED AP certification preferred
  • Must be authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter