It Specialist (contract)

Gather AI

Pittsburgh, PA, United States
On-site
Strong technical expertise in macos
Experience with azure ad or jamf
Troubleshooting hardware and software issues
Gather AI is seeking a customer-focused IT Specialist who excels in troubleshooting and enhancing IT processes, particularly within macOS environments. The role involves working closely with cross-functional teams to improve systems and provide support for hardware, software, and network issues

Job Summary

  • The role involves serving as the primary point of contact for troubleshooting hardware, software, and network issues within a fast-paced environment.
  • Candidates will coordinate with vendors for equipment procurement and manage hardware inventories to ensure secure, standardized systems.
  • The position requires partnering with Security and Engineering teams to maintain compliance with ISO 27001 and SOC 2 standards.

Matching Summary

Match Score: 85

Gather AI is seeking a customer-focused IT Specialist who excels in troubleshooting and enhancing IT processes, particularly within macOS environments. The role involves working closely with cross-functional teams to improve systems and provide support for hardware, software, and network issues.

Skills & Requirements

Must-have

  • Strong technical expertise in macOS
  • Experience with Azure AD or Jamf
  • Troubleshooting hardware and software issues
  • Knowledge of Google Workspace and Office 365
  • Managing identity providers like Okta

Nice-to-have

  • Working knowledge of Windows environments
  • Experience orchestrating all-hands events
  • Familiarity with ISO 27001 or SOC 2 frameworks
  • Proactive approach to process improvement
  • Customer-first mindset for diverse audiences

Key Requirements

  • Strong background in macOS
  • Identity and device management experience
  • Cloud operations support across AWS and Azure

Work Rights

Not specified

Tailored Resume

Cover Letter