Sr It Project Lead - Customer Care

Medtronic

Base: $104,000.00 - $156,000.00 usd; bonus/equity:...
Fully remote
Servicenow and salesforce management
Project management in it systems
Customer care operations support
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do

Job Summary

  • At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.
  • This role will leverage technology to automate customer experiences and drive workflow improvements that allow us to deliver exceptional experiences and performance.
  • Medtronic offers a competitive Salary and flexible Benefits Package with a commitment to supporting employees at every career and life stage.

Matching Summary

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.

Salary

Base: $104,000.00 - $156,000.00 USD; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Health, dental, vision, 401(k), paid time off, employee stock purchase plan

Skills & Requirements

Must-have

  • ServiceNow and Salesforce management
  • Project management in IT systems
  • Customer care operations support
  • System stability and enhancements
  • Cross-functional collaboration
  • Data visualization and dashboard development
  • Remote work with 25% travel

Nice-to-have

  • IT Business Analyst experience
  • Experience with multiple CX platforms
  • PowerBI and Tableau dashboard skills
  • Call Summary Automation solutions
  • Experience in regulated environments
  • Influencing without authority
  • Familiarity with Medtronic development process

Key Requirements

  • Bachelor’s degree required
  • Minimum 4 years relevant experience
  • Advanced degree with minimum 2 years experience
  • Unrestricted U.S. work authorization required
  • Experience leading complex projects
  • Experience managing multi-integration systems
  • Compliance with system validation requirements

Work Rights

Unrestricted U.S. work authorization required

Tailored Resume

Cover Letter