Social Experience Analyst

Salesforce

Social media monitoring and engagement
Respond to technical support queries
Manage executive escalations
Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to our customers

Job Summary

  • Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to our customers.
  • You will also play a critical role in publishing updates during service disruptions, capturing customer and product feedback, and collaborating cross-functionally with internal teams to ensure swift and effective issue resolution.
  • Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Matching Summary

Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to our customers.

Skills & Requirements

Must-have

  • Social media monitoring and engagement
  • Respond to technical support queries
  • Manage executive escalations
  • Publish service disruption updates
  • Capture customer feedback
  • Familiarity with social platforms

Nice-to-have

  • Customer-first approach
  • Calm under pressure
  • Proactive social media engagement
  • Identify emerging issues
  • Anticipate customer needs

Key Requirements

  • 1–3 years in social care
  • Basic knowledge of Salesforce ecosystem
  • Experience with social media tools

Work Rights

Not specified

Tailored Resume

Cover Letter