The Associate – Customer Service (T2) represents the Service Center responsible for delivering timely and accurate customer service through phone and web chat
Job Summary
The Associate – Customer Service (T2) represents the Service Center responsible for delivering timely and accurate customer service through phone and web chat.
Responsibilities include answering calls with an approach to deliver positive customer satisfaction, articulating complex client plans, and meeting internal & client defined quality on calls.
Alight offers programs and plans for a healthy mind, body, wallet and life, including various health coverage options, wellbeing programs, retirement, vacation, and sick leave.
Matching Summary
The Associate – Customer Service (T2) represents the Service Center responsible for delivering timely and accurate customer service through phone and web chat.
Skills & Requirements
Must-have
timely and accurate customer service
efficient communicator
well versed with CS tools
articulate complex client plans
adhere to client SLAs
Nice-to-have
Champion People
Grow with Purpose
Be Alight
positive participant experience
self-learning & development
Key Requirements
Graduate with aggregate marks of >=55%
2 - 4 years International Customer Service experience