Connect And Assure Specialist

865

Shift rotation (7:00 am - 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's future by managing business customer orders and incidents within a technical telecommunications environment. The role requires experience in case management and technical troubleshooting, with a commitment to enhancing customer experiences

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes.
  • Candidates must possess strong technical knowledge of various telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers a permanent full-time role with rostered shifts between 7:00 AM and 7:00 PM.

Matching Summary

Match Score: 75

The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's future by managing business customer orders and incidents within a technical telecommunications environment. The role requires experience in case management and technical troubleshooting, with a commitment to enhancing customer experiences.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Business customer operational support
  • Stakeholder communication skills

Nice-to-have

  • Customer empathy and engagement
  • Organisational and decision-making skills
  • Process improvement mindset
  • Flexible working arrangements
  • Inclusive workplace culture

Key Requirements

  • Full working rights in Australia required
  • Permanent position status
  • Shift rotation availability

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter