Patient Experience Specialist (ft- 1.0 Fte, Day Shift)

Bozeman Health

Bachelor's degree in healthcare administration
Three years patient customer service experience
Analyze patient experience survey data
The Patient Experience Specialist is responsible for developing strategy and leading implementation to improve patient experience metrics

Job Summary

  • The Patient Experience Specialist is responsible for developing strategy and leading implementation to improve patient experience metrics.
  • This role involves analyzing survey data to identify trends, communicating feedback to departments, and resolving issues to enhance satisfaction.
  • The specialist will round with patients, partner with Patient Relations on grievances, and lead a patient/family advisory council.

Matching Summary

The Patient Experience Specialist is responsible for developing strategy and leading implementation to improve patient experience metrics.

Skills & Requirements

Must-have

  • Bachelor's degree in healthcare administration
  • Three years patient customer service experience
  • Analyze patient experience survey data

Nice-to-have

  • Hospital setting patient experience experience
  • Strong interpersonal communication skills
  • Ability to work in stressful environment

Key Requirements

  • Bachelor's degree in healthcare administration or related field
  • Minimum of three years experience in patient customer service
  • Equivalent combination of education and experience considered

Work Rights

Not specified

Tailored Resume

Cover Letter