Senior Manager, Student Success

Inspira Education Group

New York, United States
On-site
Customer escalation management
Process improvement and automation
Crm and automation tools (hubspot)
You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys

Job Summary

  • You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys.
  • Architect and implement new processes to improve counselor performance, student experience, and business efficiency.
  • Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance.

Matching Summary

You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys.

Skills & Requirements

Must-have

  • Customer escalation management
  • Process improvement and automation
  • CRM and automation tools (HubSpot)
  • Cross-functional collaboration
  • Student feedback loops
  • Marketplace operations

Nice-to-have

  • Empathy and proactive approach
  • Creative problem-solving
  • High bar for excellence
  • Ownership and autonomy
  • Roll-up-your-sleeves mentality

Key Requirements

  • 5-8+ years of experience
  • Managed small team (2-3 people)
  • Experience in high-growth service, education, or marketplace
  • Startup or high-growth marketplace business experience
  • Experience managing service providers

Work Rights

Not specified

Tailored Resume

Cover Letter