Customer Support Associate

Wise

Singapore, Singapore
On-site
End-to-end case resolution
Phone, chat, and email support
Data security and privacy procedures
As a Customer Support Associate at Wise you are the first point of contact for our Customers

Job Summary

  • As a Customer Support Associate at Wise you are the first point of contact for our Customers.
  • You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.
  • We believe teams are strongest when they are diverse, equitable and inclusive.

Matching Summary

As a Customer Support Associate at Wise you are the first point of contact for our Customers.

Skills & Requirements

Must-have

  • End-to-end case resolution
  • Phone, chat, and email support
  • Data security and privacy procedures
  • AI tool prompting (e.g. ChatGPT)
  • Adaptability and flexibility

Nice-to-have

  • Ownership mindset
  • Continuous improvement
  • Commitment to DEI
  • Proactive knowledge sharing

Key Requirements

  • 1 year minimum customer-facing experience
  • Fluent in English
  • Legally authorized to work in Singapore

Work Rights

Legally authorized to work

Tailored Resume

Cover Letter