This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital
Job Summary
This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital.
You will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers.
Benefits include salary packaging, discounted gym membership, and staff discounts on hospital admissions.
Matching Summary
This role supports the day-to-day operations of the Customer Services department, ensuring a high standard of service delivery across the hospital.
Skills & Requirements
Must-have
Customer service experience
Leadership capability
Organisational skills
Patient-centred care
Microsoft Office applications
Nice-to-have
Collaborative team environment
Professional development opportunities
Values-based organisation
Key Requirements
Previous hospital clerical or healthcare administration experience
Team leadership or supervisory experience
Experience with staff rostering and workflow coordination
Understanding of health fund processes and billing enquiries