Senior Ccaas Solution Architect

UNISYS AUSTRALIA PTY LIMITED

Not specified; not specified; pension, life assura...
Ccaas platform architecture experience
Enterprise system integration skills
Database technology knowledge
The role involves designing end-to-end CCaaS solutions that align with customer experience goals and integrate seamlessly with CRM and ERP systems

Job Summary

  • The role involves designing end-to-end CCaaS solutions that align with customer experience goals and integrate seamlessly with CRM and ERP systems.
  • Candidates will lead technical teams, oversee large-scale solution implementations, and conduct feasibility studies for complex, diverse scope projects.
  • Unisys offers a comprehensive benefits package including pension schemes, private medical options, mental health support, and an MBA sponsorship program.

Matching Summary

The role involves designing end-to-end CCaaS solutions that align with customer experience goals and integrate seamlessly with CRM and ERP systems.

Salary

Not specified; Not specified; Pension, Life Assurance, Private Medical Option

Skills & Requirements

Must-have

  • CCaaS platform architecture experience
  • Enterprise system integration skills
  • Database technology knowledge
  • Cloud security best practices
  • 8+ years relevant experience

Nice-to-have

  • AI-enabled feature implementation
  • Omnichannel routing expertise
  • MBA sponsorship program availability
  • International work opportunities
  • Diversity and inclusion commitment

Key Requirements

  • BA/BS degree or equivalent experience
  • 8+ years in CCaaS space as architect
  • Proven track record in solution architecture

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter