Ksa Country Field Service Lead

Otis Elevator Company

Jeddah, Saudi Arabia
**
Field operations management
Technical support processes
Escalation management leadership
** Otis Elevator Company is seeking a Country Field Service Lead in Jeddah, Saudi Arabia, responsible for enhancing the performance of field operations, managing technical support, and coordinating escalations across branches. The ideal candidate should have a strong leadership background, technical expertise, and a minimum of 7-10 years of relevant experience in field operations. **

Job Summary

  • The Country Field Service Lead is responsible for overseeing and driving the performance of Field Operations within Saudi Arabia.
  • This role requires defining escalation management processes and leading the Service Operation Center structure to ensure rapid issue resolution.
  • Otis is a global industry leader moving 2.4 billion people daily with a commitment to safety, ethics, and quality.

Matching Summary

Match Score: 75

** Otis Elevator Company is seeking a Country Field Service Lead in Jeddah, Saudi Arabia, responsible for enhancing the performance of field operations, managing technical support, and coordinating escalations across branches. The ideal candidate should have a strong leadership background, technical expertise, and a minimum of 7-10 years of relevant experience in field operations. **

Skills & Requirements

Must-have

  • Field Operations management
  • Technical support processes
  • Escalation management leadership
  • Field Engineering team supervision
  • Operational KPI achievement

Nice-to-have

  • Cross-functional stakeholder collaboration
  • Performance measurement plan development
  • Route optimization initiatives
  • Annual training plan deployment

Key Requirements

  • Bachelor's Degree in Engineering
  • 7-10 years Field Operations experience
  • Fluent English spoken and written
  • Proven leadership of technical teams

Work Rights

Not specified

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