It Support Specialist (field/regional)

Hendrick Automotive Group

McKinney, Texas, US
Hourly position; overtime may be required; not spe...
Fully remote
2+ years of it support experience
Hardware and software troubleshooting skills
Servicenow incident tracking proficiency
Hendrick Automotive Group is seeking an IT Support Specialist for their McKinney, Texas location. This role involves providing technical support across multiple dealerships, ensuring compliance with corporate IT standards, and may involve both field and regional responsibilities

Job Summary

  • The IT Support Specialist serves as a key liaison between dealership teams and Corporate IT to ensure operational technology standards are met.
  • This field-based role requires regular regional travel to support multiple dealership locations across Texas, California, and Louisiana.
  • Candidates will manage computer room environments, coordinate IT projects like PC refreshes, and provide both onsite and remote technical assistance.

Matching Summary

Match Score: 85

Hendrick Automotive Group is seeking an IT Support Specialist for their McKinney, Texas location. This role involves providing technical support across multiple dealerships, ensuring compliance with corporate IT standards, and may involve both field and regional responsibilities.

Salary

Hourly position; Overtime may be required; Not specified

Skills & Requirements

Must-have

  • 2+ years of IT support experience
  • Hardware and software troubleshooting skills
  • ServiceNow incident tracking proficiency
  • Regional travel availability required
  • Onsite and remote support capabilities

Nice-to-have

  • Strong communication and customer service skills
  • Ability to work independently
  • Experience with automotive dealership systems
  • Vendor relationship management
  • User training and best practices delivery

Key Requirements

  • 2+ years of IT support experience
  • CompTIA A+ certification preferred
  • Automotive dealership systems experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter