As the Customer Banking Specialist in our Balwyn Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Balwyn Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks, and provide options through education & demonstration of our in-branch technology and digital banking options.
We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality and excellent communication skills.
Matching Summary
As the Customer Banking Specialist in our Balwyn Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Financial Health Checks
Digital banking options demonstration
Problem-solving and effective solutions
Risk-adverse culture championing
Nice-to-have
Interest in career growth
Improving financial wellbeing
Positive customer impact
Key Requirements
Proven customer service experience
Financial Services, Retail or Hospitality experience