Fully remote with flexible work arrangements, including in-office collaboration opportunities.
7+ years technical support experience
5+ years erp system performance experience
Bs or ms in technical degree
Workday is seeking a Senior Production Readiness Manager, a remote role focused on ensuring successful deployment and performance of their AI platform. The ideal candidate should have extensive technical support experience, strong project management skills, and a customer-centric approach to building relationships and resolving issues
Job Summary
The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
This proactive team guides strategic customers through pre-deployment performance testing and business-critical activities to maximize product performance.
Candidates must possess a solid grasp of underlying technologies and the ability to use indirect influence to drive issue resolution with senior leaders.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager, a remote role focused on ensuring successful deployment and performance of their AI platform. The ideal candidate should have extensive technical support experience, strong project management skills, and a customer-centric approach to building relationships and resolving issues.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years technical support experience
5+ years ERP system performance experience
BS or MS in Technical Degree
Strong knowledge of Workday Architecture
Ability to influence senior leadership
Nice-to-have
Crisis management experience
Experience with HR or Payroll applications
Passion for learning and self-driven
Ability to thrive with ambiguity
Strong storytelling skills for architecture
Key Requirements
7+ years technical support experience
5+ years customer support or consulting experience
BS or MS in Computer Science, MIS, or equivalent
APJ shift availability (6:30am to 3:30pm India time)