NTT DATA is seeking a Windows VMware L2 Engineer to maintain and support clients' IT infrastructure. The role involves proactive incident management, collaboration with teams, and contributing to process improvements in a diverse and inclusive workplace
Job Summary
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems.
Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
Matching Summary
Match Score: 85
NTT DATA is seeking a Windows VMware L2 Engineer to maintain and support clients' IT infrastructure. The role involves proactive incident management, collaboration with teams, and contributing to process improvements in a diverse and inclusive workplace.
Skills & Requirements
Must-have
Windows VMware L2 support
Managed services experience
Ticketing tools (ServiceNow preferred)
ITIL processes familiarity
Proactive monitoring and incident resolution
Change management execution
Client escalations handling
Nice-to-have
Positive outlook under pressure
Client-focused interactions
Cross-cultural communication skills
Automation task identification
Working with diverse teams
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience