Lithia Motors is seeking a Customer Relationship Manager for their Porsche dealership in Novi, MI. The ideal candidate should be passionate about customer service, with responsibilities including process management, customer follow-ups, and team coaching
Job Summary
The role involves leading CR process management by observing, installing, and training approved processes at assigned stores.
Responsibilities include calling sales customers to follow up on their experience and satisfaction with their vehicle.
The position requires coaching team members on improving customer communication skills and assisting with employee satisfaction surveys.
Matching Summary
Match Score: 75
Lithia Motors is seeking a Customer Relationship Manager for their Porsche dealership in Novi, MI. The ideal candidate should be passionate about customer service, with responsibilities including process management, customer follow-ups, and team coaching.