It Vendor Management Specialist

JLL UK

Hong Kong, SAR, China
On-site
5-10 years it vendor management experience
Manage multiple software hardware cloud vendors
Define track report kpis and slas
JLL UK is seeking an IT Vendor Management Specialist to optimize their external partner ecosystem in Hong Kong. The ideal candidate should possess 5-10 years of experience in IT vendor management with a strong analytical background and prior Service Delivery Manager experience

Job Summary

  • The role involves owning and optimizing the external partner ecosystem for JLL's real estate technology services.
  • Candidates will act as a strategic bridge between the business and technology partners to ensure performance compliance and cost efficiency.
  • The position requires leveraging prior Service Delivery Manager experience to anticipate operational risks and drive service improvements.

Matching Summary

Match Score: 85

JLL UK is seeking an IT Vendor Management Specialist to optimize their external partner ecosystem in Hong Kong. The ideal candidate should possess 5-10 years of experience in IT vendor management with a strong analytical background and prior Service Delivery Manager experience.

Skills & Requirements

Must-have

  • 5-10 years IT vendor management experience
  • Manage multiple software hardware cloud vendors
  • Define track report KPIs and SLAs
  • Lead quarterly business reviews QBRs
  • Contract negotiations renewals amendments

Nice-to-have

  • Prior vendor-side Service Delivery Manager role
  • Data analysis with Excel SQL Power BI Tableau
  • Deep understanding of AWS Azure GCP platforms
  • Proficiency with SAP Ariba Coupa ServiceNow
  • Strong stakeholder management communication skills

Key Requirements

  • Bachelor's degree in Business or IT
  • 5-8 years professional experience in IT vendor management
  • Certifications such as ITIL CIPS CPSM CVMP desirable

Work Rights

Not specified

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