Job Summary

• The Support Analyst will provide application support to customers, answering complex questions on product function and usage, and investigating, managing, tracking, and closing client support issues.
• Responsibilities include contributing to a knowledge base, supporting user forums, and leading customer training efforts, acting as the primary support liaison between the company and the customer.
• The role involves working closely with other Support team members and Research and Development counterparts to resolve client issues related to database functionality and application behavior.

Matching Summary

Salary

$60,000 - $70,000/year

Skills & Requirements

Key Requirements

• 3+ years in Technical Customer Support
• BS/BA degree or equivalent experience
• Strong verbal and written communication
• Excellent problem solving skills
• Ability to prioritize multiple client issues

Work Rights