Knowledge of itil processes like incident management
Thalamus is seeking a Support Technician to join their innovative IT company in Köping, Sweden. The role involves providing comprehensive IT support and infrastructure management while fostering a collaborative and development-focused work environment
Job Summary
The role involves broad work within IT support and infrastructure, including operational and preventive measures.
Employees will provide onsite support to end users while representing the company at client sites.
The company offers a secure employment contract, collective agreement, pension, insurance, and opportunities for certification.
Matching Summary
Match Score: 85
Thalamus is seeking a Support Technician to join their innovative IT company in Köping, Sweden. The role involves providing comprehensive IT support and infrastructure management while fostering a collaborative and development-focused work environment.
Salary
Fixed monthly salary; Collective agreement (TechSverige); Pension and insurance included
Skills & Requirements
Must-have
Years of experience in qualified IT support
Onsite support and end-user support expertise
Knowledge of ITIL processes like incident management
Proficiency with Windows 7/10/11 and Microsoft 365
Experience with Active Directory and Entra ID
Hardware troubleshooting for PCs, laptops, iPads, iPhones
Network, printer, and VPN troubleshooting skills
Nice-to-have
Strong social and communicative personality
Ability to handle multiple parallel cases
Proactive approach to preventive maintenance
Solution-oriented and professional attitude
Interest in continuous learning and development
Key Requirements
Several years of experience in qualified IT support
Practical experience with hardware devices and network solutions
Familiarity with ticketing systems like Zendesk or ServiceNow