Technical Support Specialist - French & English Speaking (m/f/nb)

D-EDGE

Barcelona, Spain
**
Fluent in french and english
Salesforce crm experience
Level 1 technical assistance
** D-EDGE is seeking a Technical Support Specialist fluent in French and English to join their Barcelona team. The role involves providing technical assistance to clients in the hospitality sector, ensuring customer satisfaction through effective issue resolution and training. **

Job Summary

  • The role involves providing Level 1 technical assistance and incident resolution to clients experiencing difficulties with D-EDGE products.
  • You will be part of a Technical Support French team of about 10 people reporting to the Technical Support Team Lead France.
  • The position requires participation in a weekend rotation to ensure over 10 hours of daily assistance coverage.

Matching Summary

Match Score: 75

** D-EDGE is seeking a Technical Support Specialist fluent in French and English to join their Barcelona team. The role involves providing technical assistance to clients in the hospitality sector, ensuring customer satisfaction through effective issue resolution and training. **

Skills & Requirements

Must-have

  • Fluent in French and English
  • Salesforce CRM experience
  • Level 1 technical assistance
  • Customer relationship management
  • Multi-tasking skills

Nice-to-have

  • Experience with B2B technology companies
  • Knowledge of Hospitality GDS or OTA
  • Support and training experience
  • Efficiency in Excel and MS Word
  • Google Suite proficiency

Key Requirements

  • Native or fluent French and English speaker
  • Technical expert in related computer applications

Work Rights

Not specified

Tailored Resume

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