Remote Support Engineer – Digital Front End (dfe) Software Solutions

HP, Inc.

Unknown, Unknown, United States
Not specified; not specified; comprehensive benefi...
Hybrid
Strong problem-solving skills
Excellent verbal and written communication
Proficiency with service now
HP, Inc. is seeking a Remote Support Engineer for its Digital Front End (DFE) Software Solutions team, focused on providing technical support and resolving complex customer issues. The role requires strong problem-solving skills, effective communication, and proficiency in support tools

Job Summary

  • The role involves independently handling and resolving complex technical issues related to both hardware and software for Digital Front End solutions.
  • Candidates must possess excellent communication skills to address customer inquiries ranging from warranty issues to mission-critical support.
  • The position offers a hybrid work environment, comprehensive benefits, and ongoing training opportunities for professional development.

Matching Summary

Match Score: 85

HP, Inc. is seeking a Remote Support Engineer for its Digital Front End (DFE) Software Solutions team, focused on providing technical support and resolving complex customer issues. The role requires strong problem-solving skills, effective communication, and proficiency in support tools.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Strong problem-solving skills
  • Excellent verbal and written communication
  • Proficiency with Service NOW
  • Fluency in English required
  • Ability to work independently

Nice-to-have

  • Customer-focused mindset
  • Proactive approach to problem-solving
  • Collaborative team environment
  • Experience with remote support tools

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Prepress experience with Adobe Illustrator or InDesign
  • Experience with Windows OS and Mac OS platforms
  • Relevant technology or support methodology certifications

Work Rights

Not specified

Tailored Resume

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