Passenger Service Agent

Alliance Ground International (AGI)

Detroit, MI, United States
Customer service
Safety and security procedures
Handle customer interactions
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
  • Responsibilities include handling customer interactions at the ticket counter and gate, assisting with reservations and ticketing, and managing baggage-related concerns.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, a 401(k) program, and on-the-job training.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.

Skills & Requirements

Must-have

  • Customer service
  • Safety and security procedures
  • Handle customer interactions
  • Baggage checking
  • Lost and found activities
  • Flight schedule inquiries

Nice-to-have

  • Friendly and outgoing
  • Outstanding customer service focus
  • Team player
  • Energy and enthusiasm

Key Requirements

  • High school diploma or GED
  • Authorization to work in the United States
  • Complete SIDA training
  • One+ year of relevant experience (preferred)
  • Airline experience (preferred)

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter