Gn - Song - Service - Amazon Connect Platforms - Manager
Accenture Australia
Delhi, India
Aws contact center
Amazon connect flows
Aws lambda and lex bots
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Job Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.
An opportunity to work on transformative projects with key G2000 clients and co-create with leaders in strategy, industry experts, and business intelligence professionals.
Matching Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Skills & Requirements
Must-have
AWS contact center
Amazon Connect flows
AWS Lambda and Lex bots
Amazon Connect Contact Center
Cloud Contact Center transformation
Nice-to-have
Pinpoint, Transcribe, Comprehend
Salesforce, Service Now integration
responsible business embedding
accelerate equality for all
Key Requirements
Minimum 10 year(s) of experience
MBA from a Tier 1 or Tier 2 institute
Post Graduation in Business Management
10-14 years of experience
Minimum 8 years of experience in delivering SaaS/PaaS projects