Technical Support Engineer - Pim, P360

Salesforce

Multiple Locations
Informatica pim p360
Java, oracle, mssql server, db2
Unix/linux exposure
Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM)

Job Summary

  • Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM).
  • Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
  • Contributes to online knowledge base of known issues/solutions and participates in production incidents and customer’s escalations calls.

Matching Summary

Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM).

Skills & Requirements

Must-have

  • Informatica PIM P360
  • JAVA, Oracle, MSSQL Server, DB2
  • Unix/Linux exposure
  • Debugging and troubleshooting skills
  • Customer relations and support experience

Nice-to-have

  • AI and GenAI tools user
  • Cloud Data Integration (CDI)
  • Cloud Application Integration (CAI)
  • Master Data Management (MDM)
  • NoSQL Databases and Kibana
  • Cloud computing platforms (Azure, AWS)

Key Requirements

  • 2-6 years of industry experience
  • B.E, BTech, MCA degree or equivalent technical experience
  • Exposure to Unix/Linux
  • Strong Customer Relations and Support experience

Work Rights

Not specified

Tailored Resume

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