Sr. Product Support Tech Advisor

IQVIA Inc

Salesforce platform support
Itil v3 foundation certification
Apex classes and triggers development
The role involves managing and coordinating the qualification and deployment of Salesforce-based systems for regional and global business applications

Job Summary

  • The role involves managing and coordinating the qualification and deployment of Salesforce-based systems for regional and global business applications.
  • Candidates must possess solid technical background with specific expertise in Salesforce security, workflows, and custom application development using Apex and Visual Force.
  • The position requires collaboration with business leaders, vendors, and IT departments to develop support strategies while adhering to strict service level agreements.

Matching Summary

The role involves managing and coordinating the qualification and deployment of Salesforce-based systems for regional and global business applications.

Skills & Requirements

Must-have

  • Salesforce platform support
  • ITIL v3 Foundation certification
  • Apex classes and triggers development
  • Sales Cloud and Service Cloud customization
  • Incident and change management coordination

Nice-to-have

  • Strong analytical and troubleshooting skills
  • DevOps model understanding
  • Customer-focused leadership approach
  • Adaptable to fast-paced environments
  • Process improvement commitment

Key Requirements

  • ITIL v3 Foundation certification
  • Relational database experience
  • System deployment expertise
  • Salesforce Administrator certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter