Customer Contact Center Representative - Remote Pt/mt
IQVIA Inc
Base: $21-$23ph based on experience; bonus/equity:...
Fully remote
One year inbound contact center experience
Telephony platform proficiency
High school diploma required
IQVIA Inc is seeking a Customer Contact Center Representative for a remote part-time position. The role involves providing customer support related to patient programs for a leading global biopharmaceutical company, with responsibilities including inbound and outbound communication, patient assistance, and compliance reporting
Job Summary
The role involves delivering patient support program services including copay card activation and adverse event reporting to ensure compliance.
Employees will manage inbound and outbound communications via telephony, virtual platforms, and chat while providing emotional support to patients.
The position offers a salary range of $21-$23 per hour along with 4 weeks of paid time off and comprehensive medical benefits.
Matching Summary
Match Score: 85
IQVIA Inc is seeking a Customer Contact Center Representative for a remote part-time position. The role involves providing customer support related to patient programs for a leading global biopharmaceutical company, with responsibilities including inbound and outbound communication, patient assistance, and compliance reporting.
Salary
Base: $21-$23/hour based on experience; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), 4 weeks PTO
Skills & Requirements
Must-have
One year inbound contact center experience
Telephony platform proficiency
High school diploma required
Pharmaceutical access knowledge
FDA compliance adherence
Nice-to-have
Customer service in healthcare environment
Emotional intelligence and empathy
Conflict resolution skills
MS Office suite competence
Collaborative team mindset
Key Requirements
High School diploma
Minimum one year inbound contact center experience