Base: $106,600 - $160,000 cad; bonus/equity: role ...
Fully remote
Customer relationship management
Technical account management
Saas solution management
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer relationship management
Technical account management
SaaS solution management
Product support experience
B2B enterprise software
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Proactive and personalized support
Key Requirements
7+ years product support experience
5+ years SaaS solution management
Fluent in French (Canadian preferably)
BS or MS in Technical Degree or equivalent experience