Senior Customer Service Representative

Solenis

Base: not specified; bonus/equity: annual + holida...
Fluent in french and english
Customer service conflict resolution
Intermediate computer skills
The Senior Customer Service Representative provides exemplary service, supports team members, and contributes to continuous improvement efforts to drive customer satisfaction and loyalty

Job Summary

  • The Senior Customer Service Representative provides exemplary service, supports team members, and contributes to continuous improvement efforts to drive customer satisfaction and loyalty.
  • The role includes supporting sales inquiries, handling escalated issues, and collaborating with multiple departments to improve customer experience and processes.
  • Solenis offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth in a dynamic, international environment focused on innovation and sustainability.

Matching Summary

The Senior Customer Service Representative provides exemplary service, supports team members, and contributes to continuous improvement efforts to drive customer satisfaction and loyalty.

Salary

Base: Not specified; Bonus/Equity: Annual and holiday bonuses; Benefits: Life insurance, private medical care, holiday allowance, extra vacation days

Skills & Requirements

Must-have

  • Fluent in French and English
  • Customer service conflict resolution
  • Intermediate computer skills
  • Experience with ERP systems
  • Order processing support
  • Customer relationship management

Nice-to-have

  • Mentorship and training abilities
  • Process improvement skills
  • Collaboration with sales and support teams
  • Proactive customer solutions
  • Problem solving with minimal precedent

Key Requirements

  • Minimum 1 year customer service experience
  • Fluent in French and English
  • Experience handling conflict situations
  • Proficient in MS Word, Excel, email
  • Experience with SAP/JDE/AS400 ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter