Project Manager 3 - Escalations (hybrid - Day Shift)
Sky (Comcast)
Pasig City, Philippines
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Customer-facing escalation leadership
Telecom delivery coordination
Cross-functional technical coordination
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Comcast is seeking a Project Manager 3 for Escalations to oversee escalated service delivery issues. This hybrid role requires strong technical and customer-facing skills to manage complex telecom escalations and ensure effective communication across teams.
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Job Summary
Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts.
Lead cross-functional coordination across Network Engineering, NOC/Operations, Field Services, Carrier Management, vendors/partners, and customer stakeholders.
Identify recurring escalation drivers and systemic delivery issues and provide input into escalation playbooks, workflows, and best practices.
Matching Summary
Match Score: 75
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Comcast is seeking a Project Manager 3 for Escalations to oversee escalated service delivery issues. This hybrid role requires strong technical and customer-facing skills to manage complex telecom escalations and ensure effective communication across teams.
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Skills & Requirements
Must-have
Customer-facing escalation leadership
Telecom delivery coordination
Cross-functional technical coordination
Risk and issue management
Stakeholder communication
Nice-to-have
Process improvement initiatives
Mentoring junior team members
Continuous improvement culture
Key Requirements
5-7 Years of relevant work experience
Bachelor's Degree
Solid understanding of telecom and network delivery concepts
Proven ability to manage complex issues across multiple teams