Advisor I, Customer Service Telesales- Indo

Concentrix

Yogyakarta, Indonesia
Customer service support
Resolve routine problems
Maintain basic knowledge
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Offer additional products and/or services.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • maintain basic knowledge
  • track and document information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • tolerance for repetitive work
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months experience
  • strong computer navigation skills
  • ability to effectively communicate
  • strong attention to detail
  • skilled in multi-tasking
  • ability to work independently
  • demonstrate patience
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter