Job 141334

Honeywell

Hybrid
Itil v4 problem management principles
Ai-enabled insights
Kpis, analytics, and continual improvement
Honeywell is seeking a Sr IT Analyst to lead its Problem Management practice, focusing on reducing incidents and improving service stability through ITIL v4 principles and AI-driven insights. The ideal candidate should have experience in IT/ITSM operations, particularly in Problem Management and Root Cause Analysis, along with strong analytical skills and proficiency with ServiceNow

Job Summary

  • The Sr IT Analyst is responsible for leading the Problem Management practice to proactively and reactively reduce the impact and recurrence of incidents, improve service stability, and protect business outcomes.
  • The role applies ITIL v4 Problem Management principles, data‑driven analysis, and AI‑enabled insights to identify systemic issues, drive effective root‑cause analysis, and ensure corrective and preventive actions are implemented and measured.
  • By leveraging KPIs, analytics, and continual improvement practices, the role partners with Service Owners, Application teams, and IT leadership to enhance operational resilience, increase transparency, and continuously improve service quality.

Matching Summary

Match Score: 85

Honeywell is seeking a Sr IT Analyst to lead its Problem Management practice, focusing on reducing incidents and improving service stability through ITIL v4 principles and AI-driven insights. The ideal candidate should have experience in IT/ITSM operations, particularly in Problem Management and Root Cause Analysis, along with strong analytical skills and proficiency with ServiceNow.

Skills & Requirements

Must-have

  • ITIL v4 Problem Management principles
  • AI-enabled insights
  • KPIs, analytics, and continual improvement
  • ServiceNow Problem Management
  • Root Cause Analysis (RCA)

Nice-to-have

  • Scrum, Kanban, Agile, Waterfall
  • modern DevOps practices
  • predictive analytics for operations

Key Requirements

  • 3+ years of experience in IT/ITSM operations
  • 3+ years of hands-on experience leading Problem Management
  • Bachelor’s degree in computer science, Information Systems, IT, or Business Management
  • ITIL v4 Foundations (or higher) certification

Work Rights

Not specified

Tailored Resume

Cover Letter