Oficial De Gestión De Respuesta Al Cliente

401

El Salvador
Not specified
1-2 years ngo experience
Experience with vulnerable populations
Data collection and analysis skills
The International Rescue Committee (IRC) is seeking a Customer Response Manager in El Salvador to oversee client feedback mechanisms and ensure timely responses to community inquiries. The role requires experience in social sciences and working with vulnerable populations, emphasizing communication skills and data analysis

Job Summary

  • The role is responsible for implementing customer accountability mechanisms including proactive and reactive feedback systems in collaboration with communities.
  • The incumbent will manage the hotline for questions, complaints, and claims while ensuring confidentiality and accurate data classification.
  • This position supports the organization's mission to restore safety, dignity, and hope to millions affected by conflict and disaster in Central America.

Matching Summary

Match Score: 85

The International Rescue Committee (IRC) is seeking a Customer Response Manager in El Salvador to oversee client feedback mechanisms and ensure timely responses to community inquiries. The role requires experience in social sciences and working with vulnerable populations, emphasizing communication skills and data analysis.

Skills & Requirements

Must-have

  • 1-2 years NGO experience
  • Experience with vulnerable populations
  • Data collection and analysis skills
  • Report writing and presentation
  • Knowledge of humanitarian principles

Nice-to-have

  • CommCare tool knowledge
  • PowerBI visualization skills
  • Focus group facilitation experience
  • Strong interpersonal communication
  • Problem-solving initiative

Key Requirements

  • Bachelor's degree in Social Sciences or related field
  • 1-2 years work experience preferred
  • At least 1 year experience with at-risk populations

Work Rights

Not specified

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