Banking Operations Analyst

Accenture

Hybrid
Core banking operations including payments
Retail banking card operations
Root cause analysis for escalated complaints
Accenture is seeking a Banking Operations Analyst with 4 to 7 years of experience in core banking operations, particularly in retail banking and customer complaints management. The role involves investigating escalated complaints, ensuring compliance, and driving process improvements

Job Summary

  • The role involves investigating and resolving customer complaints efficiently while ensuring regulatory compliance.
  • Candidates must possess domain expertise in loans, credit cards, deposits, or investments to analyze operational workflows.
  • This position requires advanced English proficiency to create detailed documentation and perform case closures according to procedures.

Matching Summary

Match Score: 85

Accenture is seeking a Banking Operations Analyst with 4 to 7 years of experience in core banking operations, particularly in retail banking and customer complaints management. The role involves investigating escalated complaints, ensuring compliance, and driving process improvements.

Skills & Requirements

Must-have

  • Core Banking Operations including Payments
  • Retail Banking Card Operations
  • Root cause analysis for escalated complaints
  • Advanced English proficiency for documentation
  • Understanding complex legal documentation

Nice-to-have

  • Self-starter with high energy levels
  • Ability to interact with internal stakeholders
  • Proactive issue resolution mindset
  • Attention to detail in control gap analysis

Key Requirements

  • Any Graduation degree required
  • 4 to 7 years of experience
  • Rotational shifts may be required

Work Rights

Not specified

Tailored Resume

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