The IT Service Management (ITSM) Analyst supports Thermo Fisher Scientific's mission by helping ensure reliable, high-quality IT services across the enterprise
Job Summary
The IT Service Management (ITSM) Analyst supports Thermo Fisher Scientific's mission by helping ensure reliable, high-quality IT services across the enterprise.
This role supports Incident, Change, and Problem Management processes and assists with day-to-day ITSM operations using ServiceNow.
The ITSM Analyst works closely with IT operations, application support teams, and business partners to ensure tickets are managed efficiently, processes are followed, and service commitments are met.
Matching Summary
The IT Service Management (ITSM) Analyst supports Thermo Fisher Scientific's mission by helping ensure reliable, high-quality IT services across the enterprise.