Client Engagement Representative

CIBC

Toronto, Canada
Base: competitive salary; bonus/equity: incentive ...
Client issue resolution
Financial services product knowledge
Digital literacy with mobile banking apps
As a Client Engagement Representative, you will be the first point of contact for clients and help them manage their accounts while connecting them to the right team members

Job Summary

  • As a Client Engagement Representative, you will be the first point of contact for clients and help them manage their accounts while connecting them to the right team members.
  • CIBC offers a competitive salary, incentive pay, banking benefits, pension plan, employee share purchase plan, vacation, wellbeing support, and a social recognition program.
  • CIBC fosters a culture of inclusion, personal growth, and innovation with initiatives like Purpose Day and a technology toolkit to support collaboration.

Matching Summary

As a Client Engagement Representative, you will be the first point of contact for clients and help them manage their accounts while connecting them to the right team members.

Salary

Base: Competitive salary; Bonus/Equity: Incentive pay; Benefits: Banking benefits, pension plan, employee share purchase plan, vacation, wellbeing support

Skills & Requirements

Must-have

  • Client issue resolution
  • Financial services product knowledge
  • Digital literacy with mobile banking apps
  • Interpersonal communication skills
  • Transaction services
  • Standards compliance

Nice-to-have

  • Empathy
  • Teamwork and collaboration
  • Adaptability to new tools and trends
  • Passion for learning
  • Inclusive work environment

Key Requirements

  • Legal eligibility to work in Canada
  • Full-time on-site availability
  • Ability to complete attribute-based assessments

Work Rights

Legal eligibility to work in Canada

Tailored Resume

Cover Letter