The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements
Job Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
Responsibilities include maintaining application systems, managing operating environments, performing daily checks, developing support documentation, assessing risks, and participating in application releases.
The role requires strong analytical, communication, and diplomacy skills, with the ability to act as a subject matter expert and coach to junior analysts.
Matching Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
Skills & Requirements
Must-have
application systems maintenance
technical support documentation
risk assessment and escalation
application releases and deployment
problem management tools
communication and diplomacy skills
Nice-to-have
coaching and training new recruits
influencing decisions through advice
advising senior stakeholders
sound ethical judgment
Key Requirements
8-10 years experience in Application Support
Experience installing, configuring, or supporting business applications
Experience with programming languages
Bachelor’s/University degree or equivalent experience